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Troubleshooting

Error message? find quick solutions here

  • What should I do if my e-Source activation code does not work?
  • What do I do if I accidentally delete a product from my account?
  • Where do I find the audio of my e-Source material?
  • “Install is damaged and can’t be opened. You should eject the disk image” error message appears when trying to install my software, what do I do? 
  • What should I do if I cannot install my file due to error messages “Installer is damaged” and “airapp_cup.app needs to be updated”?
  • What should I do if a "malicious software” error message appears when trying to install my eSource material on Mac?
  • I downloaded the files on my Mac, but I have been unable to open the documents, what should I do?
e-Source Help Centre