Troubleshooting
Error message? find quick solutions here
- What should I do if my e-Source activation code does not work?
- What do I do if I accidentally delete a product from my account?
- Where do I find the audio of my e-Source material?
- “Install is damaged and can’t be opened. You should eject the disk image” error message appears when trying to install my software, what do I do?
- What should I do if I cannot install my file due to error messages “Installer is damaged” and “airapp_cup.app needs to be updated”?
- What should I do if a "malicious software” error message appears when trying to install my eSource material on Mac?
- I downloaded the files on my Mac, but I have been unable to open the documents, what should I do?