1. The email may have gone to your spam/junk folder, so check this first

2. If it's not there, ask for the email to be re-sent to you

• Verification email
  After logging in, choose ‘Resend Verification Email’

• Password reset email
  Click 'Forgotten your password?', enter your email address, and choose 'Request Password Reset'.

Please note: If the platform displays the error message below, this means that your email is not registered or that it was entered incorrectly.

Tips:

• Add noreply@cambridge.org to your email safe senders list (or ask your school network administrator)
• The password reset link is valid for 60 minutes, while the verification email is valid for 24 hours after your request.