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General

Getting Started on eSource

  • How do I create an e-Source account?
  • What do I do if I do not receive a verification or password reset email? 
  • How do I reset my eSource account password?

How to Use e-Source

  • How do I reset my e-Source account password?
  • How do I redeem my e-Source activation code? 
  • How do I download resources on my e-Source account after redeeming my code?
  • How do I install my e-Source material on Mac?
  • How do I access missing resources from my downloaded e-Source product? 
  • How do I delete products on my e-Source account?

Troubleshooting

  • What should I do if my e-Source activation code does not work?
  • What do I do if I accidentally delete a product from my account?
  • Where do I find the audio of my e-Source material?
  • “Install is damaged and can’t be opened. You should eject the disk image” error message appears when trying to install my software, what do I do? 
  • What should I do if I cannot install my file due to error messages “Installer is damaged” and “airapp_cup.app needs to be updated”?
  • What should I do if a "malicious software” error message appears when trying to install my eSource material on Mac?
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